Customer service scores for Codify
Codify, an Aberdeen based software solution company has
performed extremely well in a recent Microsoft Customer
Satisfaction survey. The survey which was carried out by Microsoft
showed that 100% of Codify's customers are either satisfied or very
satisfied with the work that Codify has done for them. The survey
also highlighted the fact that 87.5% of Codify's clients are loyal
to them - a key factor in a competitive market.
Aberdeen based software solution company, Codify, are members of
the Microsoft Partner Programme and have received certification
from Microsoft confirming their expertise in software development.
Following an extensive approval process Codify is a certified
Microsoft partner with a competency in Custom Development
Solutions. As part of their aim to achieve gold certified status
Codify agreed to take part in a Microsoft Customer Satisfaction
survey.
Mark Griffiths, Managing Director of Codify Ltd says,
"Participating in the Microsoft customer satisfaction survey has
proved to be a rewarding experience. During the course of each
project we endeavour to obtain feedback from clients. Due to time
constraints this is not always possible so it was gratifying to
receive feedback via a third party and also to hear that 80% of
those asked to take part in the survey did so. According to
Microsoft this is an extremely high response rate."
Codify's top three areas of strength were identified as being
their overall quality of technical support, the overall quality of
customer software solution development and the ease of doing
business with them.
"As a result of the survey we have learnt that on the whole our
clients are happy with the services we provide and would consider
both using our services in the future and referring us to
others."
The survey also provided an opportunity for clients to provide
suggestions on how they think Codify can improve on the service
that they currently offer.
Mark comments, "The old customer service adage that the customer
is always right is something that can and should be applied across
all industries. In a competitive market customer retention is vital
for many companies and customers will only remain loyal if they are
happy with the service that they receive. Listening to, and taking
heed of the feedback and comments that we have received can only
serve to improve the service that we offer to both existing and new
clients."
